Privacy Statement

We collect, use and disclose personal information for the purpose of conducting our business.

We take reasonable steps to ensure the information we collect, hold, use and disclose about you is accurate, up to date, complete and relevant. We will provide you with access to your personal information if you request it, unless otherwise permitted by law. So we can provide you with the best experience, please let us know as soon as possible if the information we hold about you is not complete and up to date.

This Privacy Statement sets out:

• how and why we collect your personal information, including from third parties;
• whether the collection is required or authorised by law;
• the purpose for which we have collected your information;
• consequences if we do not collect your personal information;
• how we use and disclose your personal information;
• how you can access the information we hold about you, and how to seek to correct it;
• how you may complain about a breach by us of the APPs and how we deal with such a complaint;
• what we do if a suspected data breach has occurred; and
• whether we disclose your personal information overseas.

Depending on your relationship with us, we may collect:

• Name, address, email address and phone number.
• Identification documents and proof of identity (for tenancy applications and sales transactions).
• Employment, income, rental history and referee details (tenancy applications).
• Property details, ownership and title information, and bank details for rental disbursements.
• Enquiry details you submit through our website forms, and correspondence with us.
• Website analytics data such as pages visited and device or browser information.

We collect personal information so that we can provide property management and real estate services — including assessing tenancy applications, managing tenancies and maintenance, marketing and selling property, arranging inspections, complying with our legal obligations, and responding to your enquiries.

If you do not provide the information we request, we may not be able to process your application or provide our services to you.

We may disclose your personal information to:

• Property owners, prospective owners and their advisers.
• Tradespeople and contractors engaged to attend the property.
• Tenancy databases, referees, current and previous agents or landlords, and employers.
• Insurers, valuers, body corporate managers, solicitors, conveyancers and accountants.
• Government departments, tribunals (including QCAT) and regulatory authorities where required.
• Our IT, marketing, email and data storage service providers.

We do not sell your personal information. We do not routinely disclose it overseas, other than where our service providers store data on secure cloud servers.

We may contact you with property updates, market information and newsletters. You can opt out at any time by using the unsubscribe link in any email or by contacting our office.

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure, including access controls, secure cloud storage and staff confidentiality obligations. We retain information for as long as required to provide our services and to meet our legal and record-keeping obligations, and then securely destroy or de-identify it.

We are committed to upholding high standards of data integrity and we take the security of our website, servers and databases seriously.

Our website may use cookies and analytics tools to understand how visitors use the site and to improve it. You can disable cookies in your browser settings, though parts of the site may not function as intended.

You may request access to the personal information we hold about you, or ask us to correct it, by contacting our office. We will respond within a reasonable time. Some information may be withheld where the law permits or requires it.

If you believe we have breached the Australian Privacy Principles, please contact us first so we can investigate and respond. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

If you have any questions or concerns about this Privacy Statement, please contact us.

Brocon Enterprises Pty Ltd T/As Allure Realty — Privacy Officer
PO Box 2768, Nerang QLD 4211
Phone: 07 5573 6600
Email: hayley@allurerealty.com.au or info@allurerealty.com.au